Technical specifications, SLA, and service-level details for VPS hosting.
All VPS instances run on AMD EPYC processors with DDR4 RAM and NVMe SSD storage. Resources are dedicated and not oversold. CPU steal time is monitored and kept under 2%.
We guarantee 99.9% monthly uptime for VPS instances. Downtime is measured as periods where the server is unreachable from our monitoring network. Excludes scheduled maintenance (notified 48h in advance).
Hardware maintenance is scheduled during low-traffic windows (02:00-06:00 SGT) with 48 hours' notice. Emergency maintenance for security patches may occur without notice.
CPU, RAM, and storage are hard-limited to your plan's specifications. Burst above limits is not permitted. Bandwidth is metered monthly and resets on the 1st.
You are responsible for backing up your data. We provide optional snapshot backups (daily, 7-day retention) at no extra cost on Standard and above plans.
Supported operating systems: Ubuntu 22.04/24.04 LTS, Debian 12, CentOS Stream 9. We do not provide OS-level support beyond installation and kernel updates.
Each VPS includes 1 public IPv4 and 1 IPv6 address. Additional IPs can be purchased at $2/month each. IP addresses are not portable between providers.
Always-on DDoS mitigation with 1 Tbps+ capacity is included. Mitigation is automatic and does not require action from you. Legitimate traffic is not blocked.
If uptime falls below 99.9%, you receive a 10% service credit per 0.1% below SLA, capped at 100% of the monthly fee. Credits are applied to the next invoice automatically.
Upon termination, data is retained for 14 days for recovery, then permanently deleted. You are responsible for exporting data before cancellation.